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Refund Policy

Last updated: January 1, 2025

1. Free Initial Consultation

Our initial consultation is completely free. There are no charges for:

• Initial space assessment
• Basic enhancement recommendations
• Budget planning discussion
• Service overview and pricing

2. Paid Services Refund Policy

For our premium consultation services:

• 30-Day Money-Back Guarantee: Full refund within 30 days if you're not satisfied
• Partial Services: Pro-rated refunds for partially completed services
• Cancellation: Services cancelled 24+ hours in advance receive full refund

3. Refund Eligibility

You are eligible for a refund if:

• Services did not meet the agreed-upon scope
• You're not satisfied with the quality of consultation
• Technical issues prevented service delivery
• Services were cancelled within the allowed timeframe

4. Non-Refundable Items

The following are not eligible for refunds:

• Third-party products purchased based on our recommendations
• Services completed more than 30 days ago
• Cancellations made less than 24 hours before scheduled consultation

5. How to Request a Refund

To request a refund:

1. Contact us within 30 days of service completion
2. Provide your consultation details and reason for refund
3. Allow 5-7 business days for review and processing
4. Receive refund via original payment method within 10-14 business days

6. Refund Processing Time

Refunds are typically processed as follows:

• Credit Card: 5-10 business days
• Bank Transfer: 3-5 business days
• PayPal: 2-3 business days

7. Dispute Resolution

If you have concerns about our refund decision, we offer:

• Direct discussion with our customer service manager
• Mediation through recognized French consumer protection agencies
• Escalation to senior management review

8. Contact for Refunds

To initiate a refund request, contact us:

Email: refunds@spaceenhancepro.com
Phone: +33 1 XX XX XX XX
Address: SpaceEnhance Pro, Paris, France

Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM CET

9. Policy Updates

This refund policy may be updated from time to time. We will notify customers of any significant changes via email or website notification.